Hi, *Someone gained access to my PlayStation account and made several unauthorized char...

GetHuman4011652's Hacked Account issue with Playstation from November 2019

Help with my Playstation issue
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Before contacting them, items GetHuman4011652 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4011652's own words
Hi, *Someone gained access to my PlayStation account and made several unauthorized charges on my account. I have changed the sign in to multi-factor and signed out the fraudulent user. Please cancel and refund any purchases made on **-**-****.The specific transactions listed below tried to charge my Discover account. There are also several "missed charges" on my account from **********. Please cancel these transactions as well. **PSN Online ID - Branigans*Law*Sign In ID - *****@***.com*DOB - ************Transactions - ************* - ********** Total Charge - $***.***Call of Duty*: Modern Warfare* - $**.***EA SPORTS* FIFA ** - $**.***eFootball PES **** Standard Edition - $**.***RESIDENT EVIL * - $**.**************** - ********** - Total Charge $***.***Need for Speed* Heat- $**.***Red Dead Redemption * - $**.***DEATH STRANDING - $**.**************** - ********** $***.****Crash* Team Racing Nitro-Fueled - $**.***TEKKEN * - $**.***WWE *K** - $**.***NBA *K** - $**.***Days Gone - $**.****Thanks, *Dan

GetHuman4011652 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman4011652
Nov 29th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 42218 others
0 customers following this

Timeline

GetHuman4011652 started working on this issue
Nov 29th, 2019 5:12pm
GetHuman4011652 indicated the issue is not fixed yet.
Nov 29th, 2019 9:25pm
GetHuman4011652 indicated the issue is not fixed yet.
Nov 29th, 2019 9:55pm
GetHuman4011652 indicated the issue is not fixed yet.
Nov 30th, 2019 2:42am
GetHuman4011652 indicated the issue is not fixed yet.
Nov 30th, 2019 2:53pm
GetHuman4011652 indicated the issue is not fixed yet.
Nov 30th, 2019 5:25pm
GetHuman4011652 indicated the issue is not fixed yet.
Nov 30th, 2019 6:56pm
GetHuman4011652 indicated the issue is not fixed yet.
Dec 2nd, 2019 5:53pm
GetHuman4011652 indicated the issue is not fixed yet.
Dec 4th, 2019 2:16am