We have a Playsation* slim. We moved countries recently and we would like to change the...

GetHuman3997132's customer service issue with Playstation from November 2019

Help with my Playstation issue
The issue in GetHuman3997132's own words
We have a Playsation* slim. We moved countries recently and we would like to change the region on the PS*, so that we can update to PS* plus again so that we can play our games.*At the moment it is Malaysia as a region but we moved to Holland. We also have a new credit-card and the old credit card is not available anymore.*I bought a gift card in Holland today because we hoped that that would work, but again no luck.

GetHuman3997132 did not yet indicate what Playstation should do to make this right.

How GetHuman3997132 fixed the problem
Unfortunately you can not solve this problem. The only chance we had was to create a new account which meant that you loose all your points or skins you had under your old account.
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Playstation

Customer service issue
Reported by GetHuman3997132
Nov 26th, 2019 - a year ago
Fixed
GetHuman3997132 shared how to fix
Seen by 5 customers so far
Similar issue to 41260 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3997132 started working on this issue
Nov 26th, 2019 1:58pm
GetHuman3997132 confirmed the issue is fixed. Hooray!
Nov 30th, 2019 12:10pm

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