I was at work one day and I received a text from my bank saying there was suspicious st...

GetHuman-syreetaj's Banned Account issue with Playstation from November 2019

Help with my Playstation issue
The issue in GetHuman-syreetaj's own words
I was at work one day and I received a text from my bank saying there was suspicious stuff going on on my card I called them late that night for them to ask me did I order games from PlayStation I told them no and my card been on me all day at this time not thinking that my daughter has a PlayStation but she would not steal from me so I asked her she said she didn't I then asked her did she have some one at my house well I wasn't home she then told me yes she got that PlayStation for Christmas last year I had to use that card to activate the PlayStation she never had a problem until that girl came over and use my account I didn't know the card information was still on there I thought that was a one time deal while I myself don't know about the PlayStation but this little girl my daughters used to be friend does she was trying while I was not home to use her aunt information on my PlayStation to get games then she seen there was another card on there on my daughters PlayStation and went for it my daughter has had her PlayStation for a year and there hasn't been any problems my card was cancelled cause at the time I didn't know what's going on not only that that little girl could have my card information my account for my daughter is banned and I want to know what to do to fix it because of what happened that's why it's banned

GetHuman-syreetaj did not yet indicate what Playstation should do to make this right.

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Playstation

Banned Account issue
Reported by GetHuman-syreetaj
Nov 16th, 2019 - a year ago
Fixed
Seen by 7 customers so far
Similar issue to 73928 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-syreetaj started working on this issue
Nov 16th, 2019 7:39pm
GetHuman-syreetaj confirmed the issue is fixed. Hooray!
Nov 19th, 2019 9:08pm
GetHuman-syreetaj confirmed the issue is fixed. Hooray!
Nov 19th, 2019 9:09pm