I have games missing on my account (*****@***.com) and games that are locked (red dead...

GetHuman-shanksje's customer service issue with Playstation from November 2019

Help with my Playstation issue
First: share to improve GetHuman-shanksje's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-shanksje's own words
I have games missing on my account (*****@***.com) and games that are locked (red dead redemption, God of War, assassin's creed, and most importantly my NBA *K**!!! I have a son that is going completely crazy! And the account is banned!!!! There is neverror any inappropriate behavior on this game system. I need your help please to see why and who would have hacked my account. This has caused my son to flip out. I have a house full of children extremely upset and I for I am as well cause the basketball I paid well for. Please please help.

GetHuman-shanksje did not yet indicate what Playstation should do to make this right.

How GetHuman-shanksje fixed the problem

We are waiting for GetHuman-shanksje to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman-shanksje
Nov 9th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 90007 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-shanksje started working on this issue
Nov 9th, 2019 6:16pm
GetHuman-shanksje indicated the issue is not fixed yet.
Nov 12th, 2019 9:34pm
GetHuman-shanksje indicated the issue is not fixed yet.
Nov 12th, 2019 9:49pm