on Thursday ***** I noticed pending charges on my debit card from PlayStation store so...

GetHuman-matt_dur's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman-matt_dur's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-matt_dur may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-matt_dur's own words
on Thursday ***** I noticed pending charges on my debit card from PlayStation store so I called my bank and had the charges cancelled due to them being fraud charges. that night I went onto my PlayStation to remove my card information from it but found I was logged out, upon attempting to log back in to may account it kept saying my information was incorrect. So I tried resetting my password but the email never got to my account. So I called Friday around noon and explained the situation I was told that I would receive and email **-** hours later allowing me to reset my account. I still haven't received that email but I did get one saying that my password had been changed and to verify that change, which hasn't occurred and I was wondering if their was anything I could do to get this resolved quickly? My PSN is XxGoldenboy* and the email liked to that account is Matt*D*****@***.com

GetHuman-matt_dur did not yet indicate what Playstation should do to make this right.

How GetHuman-matt_dur fixed the problem

We are waiting for GetHuman-matt_dur to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman-matt_dur
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 84973 others
0 customers following this

Timeline

GetHuman-matt_dur started working on this issue
Oct 28th, 2019 5:47pm
GetHuman-matt_dur indicated the issue is not fixed yet.
Oct 28th, 2019 5:47pm
GetHuman-matt_dur indicated the issue is not fixed yet.
Oct 28th, 2019 5:47pm
GetHuman-matt_dur indicated the issue is not fixed yet.
Oct 28th, 2019 10:11pm