on Thursday ***** I noticed pending charges on my debit card from PlayStation store so...
GetHuman-matt_dur's Hacked Account issue with Playstation from October 2019
Help with my Playstation issue
First: share to improve GetHuman-matt_dur's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-matt_dur may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-matt_dur's own words
on Thursday ***** I noticed pending charges on my debit card from PlayStation store so I called my bank and had the charges cancelled due to them being fraud charges. that night I went onto my PlayStation to remove my card information from it but found I was logged out, upon attempting to log back in to may account it kept saying my information was incorrect. So I tried resetting my password but the email never got to my account. So I called Friday around noon and explained the situation I was told that I would receive and email **-** hours later allowing me to reset my account. I still haven't received that email but I did get one saying that my password had been changed and to verify that change, which hasn't occurred and I was wondering if their was anything I could do to get this resolved quickly? My PSN is XxGoldenboy* and the email liked to that account is Matt*D*****@***.com
GetHuman-matt_dur did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-matt_dur fixed the problem
We are waiting for GetHuman-matt_dur to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.