I have a PS* pro, less than a year old. Disconnects from the internet every *-* hours...

GetHuman3842021's customer service issue with Playstation from October 2019

Help with my Playstation issue
The issue in GetHuman3842021's own words
I have a PS* pro, less than a year old. Disconnects from the internet every *-* hours, home screen flashes on and off with “connect to internet” message. Going into network settings and reconnecting fixes it for another *-* hours. Signal strength is ***% on a ** down, * up connection. Console only ** meters from router. **Console started screen freezing and eventually crashing when playing fortnite and Morden warfare. Now crashes after **-** mins of being powered up. **Switched on this morning to be greeted with a safe mode screen with the only option being initialise PS* (reinstall system software)**It sits on its own table with at least ** inches of space around all sides. **Looking for advice to fix if possible or next best steps.**Regards **Alex

GetHuman3842021 did not yet indicate what Playstation should do to make this right.

How GetHuman3842021 fixed the problem
Bought a reconditioned hdd and in the process of reinstalling everything. Fingers crossed this works
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Playstation

Customer service issue
Reported by GetHuman3842021
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman3842021 shared how to fix
Seen by 4 customers so far
Similar issue to 84891 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3842021 started working on this issue
Oct 28th, 2019 3:30pm
GetHuman3842021 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 3:40pm
GetHuman3842021 confirmed the issue is fixed. Hooray!
Oct 29th, 2019 9:53pm