My account has been suspended due to charges that were made without my consent while I...

GetHuman3800600's Recover Account issue with Playstation from October 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3800600's own words
My account has been suspended due to charges that were made without my consent while I was incarcerated from July *-September * ****. The charges amounted to nearly $*** that left me penny less when I got out and being homeless and unemoloyed I desperately needed my funds returned that were charged without my knowledge or consent just to survive and I'm a widowed single parent of twin ** year sons. I informed my bank about the charges and they chose to cancel my debit card, re-issue me a new card and launch a fraud investigation which returned my funds a week later which was a month ago. Now as our service was working perfect started not allowing us to log into Playstation network about * days ago. Why is my account suspended and I'm being penalized for actions I did not play any part in. I'm very upset about this. I'm a life-long customer that has stayed loyal to Sony and have purchased playstation *, * and currently have two ps*'s and two ps*'s! Please re-instate my playstation network account immediately.**Robert Woodcock**Screen name: Michael*****Email tied to account: *****@***.com**PS* serial number:MB*********

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Playstation

Recover Account issue
Reported by GetHuman3800600
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 81303 others
0 customers following this

Timeline

GetHuman3800600 started working on this issue
Oct 21st, 2019 2:07am
GetHuman3800600 indicated the issue is not fixed yet.
Oct 23rd, 2019 5:03pm