I was trying to play assassin's Creed Odyssey after I was finally able to download some...

GetHuman3795510's customer service issue with Playstation from October 2019

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The issue in GetHuman3795510's own words
I was trying to play assassin's Creed Odyssey after I was finally able to download some missing DLC and after about * minutes of playing it my entire system froze so I held down the power button to shut off the system and when I turned it back on it was checking the system and it got up to about **% and then shot up to ***% and I got a black screen that said cannot start the PS* connect controller via USB and press the PlayStation button upon doing that it told me that I needed to update with a USB with *.* or better and since I didn't have that I manually restarted the system into safe mode and did the update via the Internet and my system still gets that black screen saying that it cannot start so I shut the system off again and tried safe mode to rebuild the database only to once again get the black screen saying that it could not start the PS* so do I have to completely reset my PS* * factory reset or is there something that I can do to remove this corruption from it

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Customer service issue
Reported by GetHuman3795510
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 80673 others
0 customers following this


GetHuman3795510 started working on this issue
Oct 19th, 2019 8:12pm

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