I was trying to play assassin's Creed Odyssey after I was finally able to download some...

GetHuman3795510's customer service issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman3795510's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3795510 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3795510's own words
I was trying to play assassin's Creed Odyssey after I was finally able to download some missing DLC and after about * minutes of playing it my entire system froze so I held down the power button to shut off the system and when I turned it back on it was checking the system and it got up to about **% and then shot up to ***% and I got a black screen that said cannot start the PS* connect controller via USB and press the PlayStation button upon doing that it told me that I needed to update with a USB with *.* or better and since I didn't have that I manually restarted the system into safe mode and did the update via the Internet and my system still gets that black screen saying that it cannot start so I shut the system off again and tried safe mode to rebuild the database only to once again get the black screen saying that it could not start the PS* so do I have to completely reset my PS* * factory reset or is there something that I can do to remove this corruption from it

GetHuman3795510 did not yet indicate what Playstation should do to make this right.

How GetHuman3795510 fixed the problem

We are waiting for GetHuman3795510 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman3795510
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 80673 others
0 customers following this

Timeline

GetHuman3795510 started working on this issue
Oct 19th, 2019 8:12pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies