I had to restart my ps console with option * and I have my email but forgot password...

GetHuman3794229's Account Access issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3794229's own words
I had to restart my ps console with option * and I have my email but forgot password. I used other ways to like date of birth which input it correctly but still doesn’t work. Also used my security question, the same. I also just payed for my online gaming on line access just yesterday and the new modern wArfare. It rebooted my whole system I just can’t get in my account. How can u assist me? Thanks

GetHuman3794229 did not yet indicate what Playstation should do to make this right.

How GetHuman3794229 fixed the problem
Well I started out with contacting the online support. I mentioned that I used option * to restore and down load ps* system. I had to give my user name and email that I used with ps* so that I can add a new password to my account. After that it was easy just go to library and down load my games I purchased and the apps. Like Netflix and Hulu.
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Playstation

Account Access issue
Reported by GetHuman3794229
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman3794229 shared how to fix
Seen by 7 customers so far
Similar issue to 80485 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3794229 started working on this issue
Oct 19th, 2019 3:34pm
GetHuman3794229 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 11:27pm

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