I went to play my PS* for the first time in a couple months and it was telling me that...

GetHuman-jhague's Recover Account issue with Playstation from October 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-jhague's own words
I went to play my PS* for the first time in a couple months and it was telling me that my network login failed so I went to login to my account. When I put my information in it told me that my account was locked and that I could not access it without resetting my password sent to my email address. I then went to get into my email address which is a college Email address that I used for everything, but I was then told by the email address that I was locked out of that as well. I’m not sure if it was deleted since I graduated * years ago or what, but I now have no way to get into my ps* account to change the password since I cannot get into the email connected to it. Can I use a different email or phone number as confirmation? My psn name is JerkMyPotato and my email address is *****@***.com. Thanks

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Recover Account issue
Reported by GetHuman-jhague
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 80484 others
0 customers following this


GetHuman-jhague started working on this issue
Oct 19th, 2019 3:31pm

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