I have a credit card on my little brothers account who is ** years old, he made the acc...

GetHuman-sybrenh's Recover Account issue with Playstation from October 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-sybrenh's own words
I have a credit card on my little brothers account who is ** years old, he made the account and didnt want to remake an account and lose his progress, the account signed into psn network fine, and let me add my credit card, now when i try to remove my card it asks for a password to which we both dont know, not only that but the account recovery only has birthday verification, to again both of us don't know. **Im unable to get the live chat support to talk to a agent to process my request, and when I call I just get people that ask me the account name nonstop like bots. Ive stayed on the line with an agent for ** minutes and never got passed the account name questions.**I just want my card off of that account before i start getting charges for things I dont want.

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Playstation

Recover Account issue
Reported by GetHuman-sybrenh
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 80090 others
0 customers following this

Timeline

GetHuman-sybrenh started working on this issue
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm
GetHuman-sybrenh indicated the issue is not fixed yet.
Oct 18th, 2019 6:45pm

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