Hi, my PlayStation account has been hacked and I can’t get back in to it.*My username i...

GetHuman3786299's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman3786299's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3786299 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3786299's own words
Hi, my PlayStation account has been hacked and I can’t get back in to it.*My username is Flackie* and the email address is the *****@***.com**I noticed it a few days ago but haven’t been active on my account for a few months so I have no idea when it happened.**The account name has been changed to something with the word relic in it. I’ve tried resetting my password using m email address but I’m not receiving the link.**It’s more concerning that I have credit card details attached to my account that are now visible to someone else. I’m going through my statements now to see if they have been used fraudulently.**Can you please let me know how I go about getting back into my account and how to keep it secure in the future.**Thank you*Luke

GetHuman3786299 did not yet indicate what Playstation should do to make this right.

How GetHuman3786299 fixed the problem

We are waiting for GetHuman3786299 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman3786299
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 79835 others
0 customers following this

Timeline

GetHuman3786299 started working on this issue
Oct 18th, 2019 4:17am
GetHuman3786299 indicated the issue is not fixed yet.
Oct 20th, 2019 8:25am
GetHuman3786299 indicated the issue is not fixed yet.
Oct 25th, 2019 9:39pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers