Today my internet line got cut because the county was mowing our road and they had just...

GetHuman3785720's Account Access issue with Playstation from October 2019

Help with my Playstation issue
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Before contacting them, items GetHuman3785720 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3785720's own words
Today my internet line got cut because the county was mowing our road and they had just redone our internet and didn’t have time to bury the phone line and stuff that is all connected with the internet, so when it did I went to get on my PS* later and it said sign into my account like it had disconnected it, I tried to sign in and I can’t remember my password because I created this account a couple of years ago, I tried to sign in on my phone to and it wouldn’t let me so I clicked reset password and my date of birth was my security question but when I entered my date of birth it said it wasn’t incorrect so I want to know if you can unlock my account or make it to where I can reset my password and bypass the security question to get me back into my account so I don’t have to create a new one and redowload all my games because I don’t want to lose my progress

GetHuman3785720 did not yet indicate what Playstation should do to make this right.

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Playstation

Account Access issue
Reported by GetHuman3785720
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 79786 others
0 customers following this

Timeline

GetHuman3785720 started working on this issue
Oct 18th, 2019 12:54am

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