A couple day ago I received and email from PlayStation stating I changed the primary em...
GetHuman3764746's Hacked Account issue with Playstation from October 2019
Help with my Playstation issue
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Before contacting them, items GetHuman3764746 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3764746's own words
A couple day ago I received and email from PlayStation stating I changed the primary email address to my PlayStation account. Also I received a fraud alert from my bank in regards to purchases made on the PlayStation Network. However, I had not used nor been on any PlayStation service for the past week. I attempted to contact PlayStation via phone called to discuss my compromised account and found out they do not take calls on the weekend. I then tried the live chat option on the PlayStation website. Again I did not receive any help. Lastly I called PlayStation first thing Monday morning and received an automated message stating they were experiencing too many calls and to call back at a later time. I just want my account information restored so I can continue to use my PlayStation!!
GetHuman3764746 did not yet indicate what Playstation should do to make this right.
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Please help with my Playstation issue
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GetHuman3764746 indicated the issue is not fixed yet.
Oct 17th, 2019 8:15pm
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