A couple day ago I received and email from PlayStation stating I changed the primary em...

GetHuman3764746's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman3764746's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3764746 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3764746's own words
A couple day ago I received and email from PlayStation stating I changed the primary email address to my PlayStation account. Also I received a fraud alert from my bank in regards to purchases made on the PlayStation Network. However, I had not used nor been on any PlayStation service for the past week. I attempted to contact PlayStation via phone called to discuss my compromised account and found out they do not take calls on the weekend. I then tried the live chat option on the PlayStation website. Again I did not receive any help. Lastly I called PlayStation first thing Monday morning and received an automated message stating they were experiencing too many calls and to call back at a later time. I just want my account information restored so I can continue to use my PlayStation!!

GetHuman3764746 did not yet indicate what Playstation should do to make this right.

How GetHuman3764746 fixed the problem

We are waiting for GetHuman3764746 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman3764746
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 77230 others
0 customers following this

Timeline

GetHuman3764746 started working on this issue
Oct 14th, 2019 7:58pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 15th, 2019 12:10am
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:55pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:55pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:55pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:56pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:56pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 16th, 2019 6:56pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 17th, 2019 8:15pm
GetHuman3764746 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 8:15pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 17th, 2019 8:15pm
GetHuman3764746 indicated the issue is not fixed yet.
Oct 17th, 2019 8:15pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies