*st off, I can't sign in. I am signed up for *-step verification but I think it is hook...

GetHuman3764570's Account Access issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman3764570's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3764570 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3764570's own words
*st off, I can't sign in. I am signed up for *-step verification but I think it is hooked up to my old phone number so I have no way to get back onto my account. I can't use my PS* because...**My issue is a bit complicated, I still have the controller & PS* from when it first came out. My controller finally doesn't charge anymore so I can't get a new one. However, I turned off my PS* incorrectly the last time I used it so I have the black screen warning me not to do it again.**This screen asks me to hit 'OK' to get to the ACTUAL playstation menu. My issue is that I don't have a working controller to hit 'OK'.*I have a new controller, however it won't pair and just flashes a red light. This may be due to me not truly being at the Playstation screen.**This two issues have combined and made it so I am completely unable to access my playstation account I have had for over a decade and I would rather not make a new one.**I would like to know how to sign back into my account so I can change the phone number for *-step verification and how to make it possible to pair a new controller to my PS* so I can finally use it.

GetHuman3764570 did not yet indicate what Playstation should do to make this right.

How GetHuman3764570 fixed the problem

We are waiting for GetHuman3764570 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Account Access issue
Reported by GetHuman3764570
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 77201 others
0 customers following this

Timeline

GetHuman3764570 started working on this issue
Oct 14th, 2019 7:29pm