I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation f...

GetHuman3763963's customer service issue with Playstation from October 2019

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3763963's own words
I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation four controller and it had an automatic update however the update was a system update and it went into safe mode I didn’t know how to get it out of safe mode I looked it up on google said unplug the PlayStation wait twenty minutes and reboot it like normal I did that still the same problem came up so I hit reset to default setting and my account got erased I had to do that Because it was still stuck in safe mode still so I cannot get my account back now I know the user name and and password it was connected to an email that belonged to my sibling and I sent the confirmation code to her email she claims she didn’t get it so I know the username but I was wondering if PlayStation network had a way of retrieving my email and password for the account I would like to have it retrieved by them if possible

GetHuman3763963 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman3763963
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 77129 others
0 customers following this

Timeline

GetHuman3763963 started working on this issue
Oct 14th, 2019 5:57pm
GetHuman3763963 indicated the issue is not fixed yet.
Oct 14th, 2019 5:59pm
GetHuman3763963 indicated the issue is not fixed yet.
Oct 14th, 2019 5:59pm
GetHuman3763963 indicated the issue is not fixed yet.
Oct 14th, 2019 10:16pm
GetHuman3763963 indicated the issue is not fixed yet.
Oct 15th, 2019 6:10pm

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