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I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation f...

GetHuman3763963's customer service issue with Playstation from October 2019

Help with my Playstation issue

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Before contacting them, items GetHuman3763963 may need:

Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number

The issue in GetHuman3763963's own words

I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation four controller and it had an automatic update however the update was a system update and it went into safe mode I didn’t know how to get it out of safe mode I looked it up on google said unplug the PlayStation wait twenty minutes and reboot it like normal I did that still the same problem came up so I hit reset to default setting and my account got erased I had to do that Because it was still stuck in safe mode still so I cannot get my account back now I know the user name and and password it was connected to an email that belonged to my sibling and I sent the confirmation code to her email she claims she didn’t get it so I know the username but I was wondering if PlayStation network had a way of retrieving my email and password for the account I would like to have it retrieved by them if possible

GetHuman3763963 did not yet indicate what Playstation should do to make this right.

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How Do I Reset a Parent Control Password on My Playstation Account?How Do I Speak to a Playstation Customer Service Rep?How Do I Cancel a Pre-Ordered Game from Playstation?How Do I Edit My Credit Card Information on File with Playstation?How Do I Deactivate All the Devices from My Playstation Account?

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