I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation f...

I logged onto my PlayStation like usual I hit pressed the x button on the PlayStation four controller and it had an automatic update however the update was a system update and it went into safe mode I didn’t know how to get it out of safe mode I looked it up on google said unplug the PlayStation wait twenty minutes and reboot it like normal I did that still the same problem came up so I hit reset to default setting and my account got erased I had to do that Because it was still stuck in safe mode still so I cannot get my account back now I know the user name and and password it was connected to an email that belonged to my sibling and I sent the confirmation code to her email she claims she didn’t get it so I know the username but I was wondering if PlayStation network had a way of retrieving my email and password for the account I would like to have it retrieved by them if possible