While I was at my friend's house I signed in my account so I could play some of my game...

GetHuman3763465's Hacked Account issue with Playstation from October 2019

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Before contacting them, items GetHuman3763465 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3763465's own words
While I was at my friend's house I signed in my account so I could play some of my games while staying there for a few days, yesterday while playing it said I had been signed out of pan, I didn't think much of it at first, but later I tried to sign in and it didn't let me saying I had the wrong password (and I'm sure I had the right one) so I tried to do forgot password and fix it that way but then I notice, that not only am I not getting the message so I can change the password but there's an email sent to me informing me of the sign in ID (email address) change. It's almost needless to say but I did not change my email address and now I have no way to access my account and no idea what the email for my account now is. I just want access back to my account or at least knowledge of where it was changed from so I can figure out who changed it.

GetHuman3763465 did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman3763465
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 77081 others
0 customers following this

Timeline

GetHuman3763465 started working on this issue
Oct 14th, 2019 4:49pm
GetHuman3763465 indicated the issue is not fixed yet.
Oct 17th, 2019 7:38pm

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