We have a game that we purchased a long time ago on the playstation *(Ark survival evol...

GetHuman-erinkath's customer service issue with Playstation from October 2019

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The issue in GetHuman-erinkath's own words
We have a game that we purchased a long time ago on the playstation *(Ark survival evolved) that we recently bought an add on for(Ark Genesis season pass) and when we press download on the add on in the playstation store, it loads and then nothing happens. I have *** GBs available so it's not a storage issue, and when I go to the library and click on the game and go to my add ons, it says the add on is already installed, but when I go the the playstation store and go to the add on page, it says download, and I've tried going into the game, but I can't access the dlc content, and I try accessing the dlc by going through the game itself, it does the same thing the store does, I press download it loads and nothing happens. It's my brother's birthday present so i really would prefer to make the add on work as soon as possible

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Playstation

Customer service issue
Reported by GetHuman-erinkath
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 76848 others
0 customers following this

Timeline

GetHuman-erinkath started working on this issue
Oct 14th, 2019 1:06pm

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