I am unable to access my PlayStation Network account. I recently attempted to log into...
GetHuman3736363's Hacked Account issue with Playstation from October 2019
Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3736363's own words
I am unable to access my PlayStation Network account. I recently attempted to log into my PSN account earlier today but to my surprise I have found my email has been changed. I would like to retrieve my account and would like to know how I can prevent this from happening again. *PSN username: MartialBobcat
GetHuman3736363 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman3736363 fixed the problem
First I called Playstation's help line, which can be found on their contact site. I was prompted to give specific information about my Playstation account, which is outlined in their help site. First I was unsuccessful in getting my account back but called again later with a different helper and asked about being hacked and getting my info back. This time, all I needed to give him was my username and email, verify my email, and then change my password.
Please help with my Playstation issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.