I am unable to access my PlayStation Network account. I recently attempted to log into...

GetHuman3736363's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3736363's own words
I am unable to access my PlayStation Network account. I recently attempted to log into my PSN account earlier today but to my surprise I have found my email has been changed. I would like to retrieve my account and would like to know how I can prevent this from happening again. *PSN username: MartialBobcat

GetHuman3736363 did not yet indicate what Playstation should do to make this right.

How GetHuman3736363 fixed the problem
First I called Playstation's help line, which can be found on their contact site. I was prompted to give specific information about my Playstation account, which is outlined in their help site. First I was unsuccessful in getting my account back but called again later with a different helper and asked about being hacked and getting my info back. This time, all I needed to give him was my username and email, verify my email, and then change my password.
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman3736363
Oct 10th, 2019 - 2 years ago
Fixed
GetHuman3736363 shared how to fix
Seen by 6 customers so far
Similar issue to 74791 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3736363 started working on this issue
Oct 10th, 2019 2:09am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:12am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:12am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:12am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:12am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:12am
GetHuman3736363 confirmed the issue is fixed. Hooray!
Oct 10th, 2019 2:12am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 2:27am
GetHuman3736363 indicated the issue is not fixed yet.
Oct 10th, 2019 5:24pm
GetHuman3736363 confirmed the issue is fixed. Hooray!
Oct 11th, 2019 2:25am