I got a new PlayStation and forgot my account info my old PlayStation burnt up

GetHuman-ricchcos's Account Access issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman-ricchcos's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ricchcos may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ricchcos's own words
The problem: I got a new PlayStation and forgot my account info my old PlayStation burnt up

GetHuman-ricchcos did not yet indicate what Playstation should do to make this right.

How GetHuman-ricchcos fixed the problem

We are waiting for GetHuman-ricchcos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Account Access issue
Reported by GetHuman-ricchcos
Oct 9th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 74596 others
0 customers following this

Timeline

GetHuman-ricchcos started working on this issue
Oct 9th, 2019 3:44pm
GetHuman-ricchcos indicated the issue is not fixed yet.
Oct 10th, 2019 2:08pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians