I am trying to Re-Download the disc version of Red Dead Redemption *, as I have previou...

GetHuman-outlandp's customer service issue with Playstation from August 2019

Help with my Playstation issue
First: share to improve GetHuman-outlandp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-outlandp may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-outlandp's own words
I am trying to Re-Download the disc version of Red Dead Redemption *, as I have previously deleted it. The download for the Data Disc went just fine, but when I inserted the play disc the download would become paused and not let me in to unpause it, when I click on it it zooms me right back out to home. This has happened at least * times withing the last ** hours. Right before the game download for the play disc becomes paused, it tells me the download has *** hours left. Then it will exit me and not let me back in. When I got to notifications, it says update *.** for Red Dead Redemption * is downloading, but once I wait the very slow download time of ** hours for ** gigs, it says ready to install. But when I click the button to start installation, to no suprise, it doesn't work. The download on the home screen also stays paused and won't let me click on it. I would love a solution as I have tried many times to fix it with everything I have been recommended to do, and Red Dead Redemption * is a great game.

GetHuman-outlandp did not yet indicate what Playstation should do to make this right.

How GetHuman-outlandp fixed the problem

We are waiting for GetHuman-outlandp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-outlandp
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 59923 others
0 customers following this


GetHuman-outlandp started working on this issue
Aug 4th, 2019 10:36pm
GetHuman-outlandp indicated the issue is not fixed yet.
Aug 7th, 2019 2:40am