My ps* is in good condition. Every game has worked fine, Except Saints Row:The Third. W...

GetHuman3365207's customer service issue with Playstation from August 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3365207's own words
My ps* is in good condition. Every game has worked fine, Except Saints Row:The Third. When I inserted the disk and started the game up it would get to the title screen and freeze. I thought that was because the disc was damaged, which it was. So I had bought and had saints row: the third full package factory sealed shipped to my house. The disc wasn't damaged and wasnt warped. I installed it and it played fine well until around ** at night. The next day I tried to play it but it started the whole freezing again. I was infuriated. Since then I have tried everything this entire week. I cleaned the disk, deleted all of the files, deleted and reinstalled the game twice, rebuilt the systems database and restored the systems files both twice. And still the same result. I even bought it again off ps store which took a whole day to install, loaded it up. And still, freezes right at the start menu. Its strange because while the picture freezes the playstation is still on playing the games opening music but I can switch the system off just fine and when I had the disk version in it would go back to the home menu when I took the disk out and unplugged and replugged the HDMI. But the ps* works on literally every other game for some reason. I cant wipe the entire ps* data out and do a full reset because I have to keep the courtesy of other accounts. What is the problem and what can i do?

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Playstation

Customer service issue
Reported by GetHuman3365207
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 59757 others
0 customers following this

Timeline

GetHuman3365207 started working on this issue
Aug 4th, 2019 3:20am