So, I have owned a PlayStation * for about * years and have never had many issues, been...

GetHuman-capeldan's customer service issue with Playstation from August 2019

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-capeldan's own words
So, I have owned a PlayStation * for about * years and have never had many issues, been a great entertainment system for me and my friends and family, the only “risky” things I have ever done are download mods on fallout * and skyrim. In the past two weeks I have bought * new games, one from your online store and * discs. When I put the discs in they recognise them as the right game and download them but when I try to open them I get the same message after about * seconds saying “cannot recognise the disc. Make sure that the disc is not damaged or dirty and that it is not inserted upside down. This seems strange as it has done this for * brand new games, these games are Spider-Man, NBA *K**, Final Fantasy XV and Crash Tag Team Racing, this is very frustrating as I have tried all sorts of things such as deactivating this as my primary PS* and re activating it, I have tried reinstalled system software and rebuilt the database. I am not trying to lose everything by re initialising the PS* which is the last thing I can think of. I need some serious advice on what to do here as this PS* means a lot to me

GetHuman-capeldan did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman-capeldan
Aug 3rd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 59716 others
0 customers following this

Timeline

GetHuman-capeldan started working on this issue
Aug 3rd, 2019 10:52pm

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