What to do if you’re banned on PSN for “Chargeback”

GetHuman-pegueroj's Banned Account issue with Playstation from August 2019

Help with my Playstation issue
The issue in GetHuman-pegueroj's own words
My account got banned. My little brother made a purchase on my account to buy digital currency and happened to spend it. I assumed my card was compromised and called the bank to get my money back for the purchase that I never made. A few days later I found that my account was banned. It was a Saturday so I didn’t get an email or anything so I looked into it myself and realized that the term that i violated was “Chargeback”. So I have to wait until Monday just to hear back from PS. I don’t have a problem with paying the money back. Those platinum trophies are no joke especially the God of War plat tied to my account. If anyone has the same issue with siblings using their PSN account to make purchases that you don’t agree with I suggest unlinking the card from your account so that it’s not so easy for your siblings or other people to do this same situation in the future.

GetHuman-pegueroj did not yet indicate what Playstation should do to make this right.

How GetHuman-pegueroj fixed the problem
I called playstation, they asked for info on my account and I told them that I had never gotten and email but I believed that my account had a debt that I had to pay. They looked into it told me that I had to pay back said amount in prepaid PS store cash cards. They will send you an email where you can even buy the card for said amount and you press the link that says “Submit Code” you’ll eventually get your account back after inserting the code. I hope I helped anyone with the same situation.
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Playstation

Banned Account issue
Reported by GetHuman-pegueroj
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman-pegueroj shared how to fix
Seen by 17 customers so far
Similar issue to 59640 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-pegueroj started working on this issue
Aug 3rd, 2019 4:30pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 3:01pm
GetHuman-pegueroj indicated the issue is not fixed yet.
Aug 5th, 2019 3:02pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:41pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:46pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:46pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:54pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:55pm
GetHuman-pegueroj confirmed the issue is fixed. Hooray!
Aug 5th, 2019 8:56pm

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