So yesterday I bought a game on the PlayStation store (PUBG) and everything was fine un...

GetHuman-jacobtel's customer service issue with Playstation from August 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-jacobtel's own words
So yesterday I bought a game on the PlayStation store (PUBG) and everything was fine until my ps* crashed like * times in a row. So then I stopped playing and I closed my ps* and went to bed. I wake up in the morning and wanted to see if my game downloaded but I see that the light of my ps* is off, so yeah basically it crashed when it was in rest mode. So I saw that there was ** minutes left to the download and it was at **.*** GB. So I comeback an hour later and it’s same thing, I restarted my ps* and still it didn’t change. So I go to notifications*downloads and everything is there except the game. The rectangle is blank and when I click on it, instead of saying pause*cancel and delete it only says delete. So what I did was, I went back on the main menu and I deleted it and it said corrupted data or something I clicked ok and I saw that the download bar went up so clicked again to see how much time left but again it said corrupted data delete the game and stuff. So I deleted and it worked. I went to my library to install it again, BUT I COULNT! It said an error has occurred code CE-*****-*. Please help me I just spent ** bucks for nothing and I’m kind of mad.

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Playstation

Customer service issue
Reported by GetHuman-jacobtel
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 59537 others
0 customers following this

Timeline

GetHuman-jacobtel started working on this issue
Aug 3rd, 2019 1:17am

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