Hello, I purchased a external *.*" HDD to back up my PlayStation *, I chose a brand spe...

GetHuman-ciaralyd's customer service issue with Playstation from July 2019

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The issue in GetHuman-ciaralyd's own words
Hello, I purchased a external *.*" HDD to back up my PlayStation *, I chose a brand specifically that I knew would operate with my ps* via reading reviews and taking recommendations from friends however, it has arrived and I have plugged it in to my system and the blue light on the external hard drive is flashing but will not connect to the PS*. I have plugged it into my PC to format the drive to exFAT, I have rebooted my system several times and rebuilt the system database but nothing is allowing the PS* to recognise the device. I am extremely frustrated as I don't know what else there is I can do, I cant format the hard drive to work as a storage device for PS* as it not even recognising that it is plugged in even though it is on. Please help!!

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Playstation

Customer service issue
Reported by GetHuman-ciaralyd
Jul 8th, 2019 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 53862 others
0 customers following this

Timeline

GetHuman-ciaralyd started working on this issue
Jul 8th, 2019 2:28pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 10th, 2019 7:53pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 10th, 2019 7:54pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 10th, 2019 10:40pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 11th, 2019 2:44pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 11th, 2019 2:44pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 14th, 2019 2:23am
GetHuman-ciaralyd confirmed the issue is fixed. Hooray!
Jul 14th, 2019 2:23am
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 14th, 2019 2:23am
GetHuman-ciaralyd confirmed the issue is fixed. Hooray!
Jul 14th, 2019 2:23am
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 17th, 2019 12:44pm
GetHuman-ciaralyd indicated the issue is not fixed yet.
Jul 17th, 2019 12:57pm

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