I externally bought the PlayStation * Sudden Strike * "pacific war extension" that has...

GetHuman3192662's customer service issue with Playstation from July 2019

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3192662's own words
I externally bought the PlayStation * Sudden Strike * "pacific war extension" that has to be downloaded onto my PS* as a addition to my previously purchased game Sudden Strike * (on CD). After purchasing the extension on the Sony Entertainment Network as an "external purchase", I went to my PS* and it told me to download an "update file". After downloading the ***.* Megabyte update file, the PS* restarted and flashed a screen that said "installing update file" and then "rebuilding database". After that, the game ribbon that shows my games popped up as normal, but I couldn't select my Sudden Strike * game. I did a restart of a PS* to see if that was the problem, and this allowed me to select my Sudden Strike * Game. But, when I go to select my purchased extension (pacific war), the game acts as if I haven't already purchased the extension, asking me to either go back or purchase.

GetHuman3192662 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman3192662
Jul 4th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 53042 others
0 customers following this

Timeline

GetHuman3192662 started working on this issue
Jul 4th, 2019 1:46am
GetHuman3192662 indicated the issue is not fixed yet.
Jul 4th, 2019 1:49am
GetHuman3192662 indicated the issue is not fixed yet.
Jul 4th, 2019 1:49am
GetHuman3192662 indicated the issue is not fixed yet.
Jul 10th, 2019 6:16am