A player named “Dark*iDrxp*” was able to obtain the IP address of all the players in th...

GetHuman3135598's customer service issue with Playstation from June 2019

Help with my Playstation issue
The issue in GetHuman3135598's own words
A player named “Dark*iDrxp*” was able to obtain the IP address of all the players in the group, told the children their true addresses and then told my son he can boot him from playing anytime he wants to. My son didn’t take him seriously and that player told him he was kicking him off line in * seconds and my sons PlayStation lost connection in * seconds. This player has said he will continuously make my son’s PlayStation loose connection with our internet and it has repeatedly. I don’t know if this is actually possible but my WIFI is working fine with no interruptions on all other devices except his PlayStation.

GetHuman3135598 did not yet indicate what Playstation should do to make this right.

How GetHuman3135598 fixed the problem
Contacted PlayStation and received a call back within * mins!! They told me to contact my Internet provider and tell them to give me a VPN to hide, change, or block my IP address. I called and my older son took over and we have had no interruptions since.
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Playstation

Customer service issue
Reported by GetHuman3135598
Jun 23rd, 2019 - a year ago
Fixed
GetHuman3135598 shared how to fix
Seen by 4 customers so far
Similar issue to 50798 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3135598 started working on this issue
Jun 23rd, 2019 11:23pm
GetHuman3135598 confirmed the issue is fixed. Hooray!
Jun 23rd, 2019 11:25pm
GetHuman3135598 indicated the issue is not fixed yet.
Jun 23rd, 2019 11:25pm
GetHuman3135598 confirmed the issue is fixed. Hooray!
Jun 26th, 2019 11:22am
GetHuman3135598 confirmed the issue is fixed. Hooray!
Jun 26th, 2019 6:16pm

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