opening apex I was given an error code found out something got corrupted in the save da...

GetHuman3133561's customer service issue with Playstation from June 2019

Help with my Playstation issue
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3133561's own words
opening apex I was given an error code found out something got corrupted in the save data, decided to delete the game and the save data and then redownload. Was able to delete the game and save data no problem but then I tried to redownload and my account seemed to think I still owned the game not giving me an option to download just start. Click start and of course it says game not found because I deleted it. So I searched solutions online and found I could try downloading the game from my phone and attempted that and but then the app tells me the game is already downloading I check my downloads and there's nothing there. I finally go look in my purchased library and apex is there with an almost complete download bar but still not showing on home screen or in downloads. Set my PlayStation to rest mode and come back to it * hours later and the progress bar showing in the purchased library hasn't budged. So now I can't delete the game as it already is but I also can't redownload because my account thinks it's already downloading and I can't interact with the download because its not showing up where it should be. Completely lost and not sure what to do any help would be greatly appreciated.

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Playstation

Customer service issue
Reported by GetHuman3133561
Jun 23rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 50672 others
0 customers following this

Timeline

GetHuman3133561 started working on this issue
Jun 23rd, 2019 12:15pm

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