opening apex I was given an error code found out something got corrupted in the save da...

GetHuman3133561's customer service issue with Playstation from June 2019

Help with my Playstation issue
First: share to improve GetHuman3133561's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3133561 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman3133561's own words
opening apex I was given an error code found out something got corrupted in the save data, decided to delete the game and the save data and then redownload. Was able to delete the game and save data no problem but then I tried to redownload and my account seemed to think I still owned the game not giving me an option to download just start. Click start and of course it says game not found because I deleted it. So I searched solutions online and found I could try downloading the game from my phone and attempted that and but then the app tells me the game is already downloading I check my downloads and there's nothing there. I finally go look in my purchased library and apex is there with an almost complete download bar but still not showing on home screen or in downloads. Set my PlayStation to rest mode and come back to it * hours later and the progress bar showing in the purchased library hasn't budged. So now I can't delete the game as it already is but I also can't redownload because my account thinks it's already downloading and I can't interact with the download because its not showing up where it should be. Completely lost and not sure what to do any help would be greatly appreciated.

GetHuman3133561 did not yet indicate what Playstation should do to make this right.

How GetHuman3133561 fixed the problem

We are waiting for GetHuman3133561 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Customer service issue
Reported by GetHuman3133561
Jun 23rd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 50672 others
0 customers following this

Timeline

GetHuman3133561 started working on this issue
Jun 23rd, 2019 12:15pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians