I can't get my old PlayStation account that my mom made me delete back because when I try to add a new profile and select make an existing account I enter my email and password but when I'm done entering my email and password my old PlayStation account keeps telling me that I have to enter a verification code that is sent to my phone number which is ***-***-****, but I don't have access to that phone number any more because it is expired. I have another phone number linked to my old PlayStation account which is ***-***-****

GetHuman-garethar's customer service issue with Playstation from May 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-garethar's own words
get my old PlayStation account back. ... When I first got my PS*, I created my first ever PlayStation account and the User ID was MLGharvey. Then I became a YouTuber because I have a YouTube channle called Garet*PlayZ so I changed my User ID from MLGharvey to Garet*PlayZ. Then some thing heart breaking happened, it is heart breaking because I have a lot of saved games, a lot of saved game progress, a lot of important saved data, a lot of saved data that I worked my A$$ off to have, and I have over *** friends on my old PlayStation account, MLGharvey or should I say Garet*PlayZ since of the problem on why I can't log back in to my old PlayStation account that my mom made me delete. I will not get in trouble if you fix and hack into my old PlayStation account which is Garet*PlayZ and change the phone number from ***-***-**** which is the phone number that I used to get the *-Step verification codes when my mom is at work and change the phone number back to ***-***-****. Then delete the phone number ***-***-**** and deactivate *-Step verification. Then give me back my old PlayStation account.
I made a mistake on putting my phone number ***-***-**** on my old PlayStation account and making it the primary phone number insted of just keeping my mom's phone number (***-***-****) as the primary phone number and never adding my phone number or I should of just deleted my phone number from my old PlayStation account.
I can give you my email and password so you can hack into my old PlayStation account and delete the Phone number ***-***-**** and deactivate *-Step verification. Then you have to give my old PlayStation account back to me with my friends, important saved data, saved data, saved games, and saved game progress not lost or deleted eccept my phone number ***-***-****.
I am new, so this is my first time being a customer, so I expect that I get my old PlayStation account back by tomorrow or next Monday.
I can't try anything else to fix this issu because every divice linked to my old PlayStation account is logged out of the old PlayStation account and also needs a verification code to log back in.
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Playstation

PS*
Customer service issue
Reported by GetHuman-garethar
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 44649 others
0 customers following this

Timeline

GetHuman-garethar started working on this issue
May 22nd, 2019 2:43am

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