Hi, my bank contacted me as there had been unusual transactions going through my accoun...

GetHuman2954137's Hacked Account issue with Playstation from May 2019

Help with my Playstation issue
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Before contacting them, items GetHuman2954137 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2954137's own words
Hi, my bank contacted me as there had been unusual transactions going through my account.*They were for small amounts *.**p and then a bigger one of £* something, I dont have exact amounts.*They said it was Google Play that had tried taking the money.*These transactions were not mine. The bank needs me to clarifying the transactions are because my card has been hacked or is it my Google account.*Are you able to help.please?*T*****@***.com*Thank you
GetHuman2954137 did not yet indicate what Playstation should do to make this right.
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Playstation

Hacked Account issue
Reported by GetHuman2954137
May 20th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
Similar issue to 44414 others
0 customers following this
Timeline
GetHuman2954137 started working on this issue
May 20th 3:37pm