Hi, my bank contacted me as there had been unusual transactions going through my accoun...

GetHuman2954137's Hacked Account issue with Playstation from May 2019

Help with my Playstation issue
First: share to improve GetHuman2954137's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2954137 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2954137's own words
Hi, my bank contacted me as there had been unusual transactions going through my account.*They were for small amounts *.**p and then a bigger one of £* something, I dont have exact amounts.*They said it was Google Play that had tried taking the money.*These transactions were not mine. The bank needs me to clarifying the transactions are because my card has been hacked or is it my Google account.*Are you able to help.please?*T*****@***.com*Thank you
GetHuman2954137 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman2954137 fixed the problem
We are waiting for GetHuman2954137 to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked Account issue
Reported by GetHuman2954137
May 20th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 1 customer so far
Similar issue to 44414 others
0 customers following this
GetHuman2954137 started working on this issue
May 20th 3:37pm