Xx*-LewReal-*xX this is my account that has been hacked. Every attempt to acsses or re...

GetHuman-clalou's Hacked Account issue with Playstation from May 2019

Help with my Playstation issue
First: share to improve GetHuman-clalou's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-clalou may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-clalou's own words
Xx*-LewReal-*xX this is my account that has been hacked. Every attempt to acsses or recovet account is not workin as they must have changed date of birth. Today they have used my mums bank card attatched to the ps* and taken the last bit of money we had. Ive found it impossible to get in contact with u guys as we are in england and the number * *** *** **** is not working says incorrect number tried it with out the * also. Im worried and obviously vey upset as i have spent alot of money on fortnight an buyin vbucks to be taken from me like this. The email attatched is *****@***.com this is my mums as i have said they have changed the date of birth so i have no way of getting it back and customer service seems very hard to find if u do not live in america this never happened with the xbox! Please help or ill have no alternative but to sell the ps an go back to xbox as i feel a lot safer. Please help my mum is very angry with me. Contact number ************* *********** incase i have it wrong above
GetHuman-clalou did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-clalou fixed the problem
We are waiting for GetHuman-clalou to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman-clalou
May 8th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 42343 others
0 customers following this
Timeline
GetHuman-clalou started working on this issue
May 8th 2:52pm