Upon switching from a PS* Pro to a PS* (slim), I was unable to connect to Wifi on the P...

GetHuman2885760's customer service issue with Playstation from May 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman2885760's own words
Upon switching from a PS* Pro to a PS* (slim), I was unable to connect to Wifi on the PS*. This occured at home, where the connection is private and non-communal, as well as at my university where the connection is shared and communal in the accommodation I am living in. The issue is not with the wifi itself as my previous PS* Pro worked perfectly fine at both my home and my university accommodation, however the PS* has failed to connect to the internet at either of these locations.
GetHuman2885760 did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman2885760
May 8th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 7 customers so far
Similar issue to 42332 others
0 customers following this
Timeline
GetHuman2885760 started working on this issue
May 8th 12:59pm
GetHuman2885760 indicated the issue is not fixed yet.
May 8th 1:54pm
GetHuman2885760 indicated the issue is not fixed yet.
May 8th 2:01pm