So last night I changed my online ID and after doing so it signed me out. I didn't thin...

GetHuman-jpwatkin's Recover Account issue with Playstation from April 2019

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The issue in GetHuman-jpwatkin's own words
So last night I changed my online ID and after doing so it signed me out. I didn't think it was gonna sign me out so I wasn't prepared for having to deal with the *step verification. Which I really need to update that or turn it off because this is the *nd time something like this has happened. But anyways I no longer have the number tied to the *step verification and not sure which number it was cause I go through phones super fast and I get prepaid ones so number is always changing. Anyways, the only other thing I'm signed in to is my PlayStation Vita and in the setting I can't update my phone number or turn off the * step verification. So now I can't sign into my ps* at all. I talked to someone not to long ago about trying to resolve this and they were absolutely no help and was one of the worst people I've ever had to deal with on something like this. An he basically said I was wrong on all my information when I have my Vita signed in right next to me with all my info and ect and once again it's signed in but yet my info is wrong? Like excuse me? That guy was a joke and made me really mad. So I'm trying to be patient with you. But at this point I feel I'm being denied what I paid for to play. An I'm pretty sure that's against your policy and against the law. Not only is that false advertisement but it's also unlawful refusal of services for something I paid for and have proof meaning signed in proof (other then my ps*) that it is my account. So I hope you can resolve this for me so I can get on with my day and so my PlayStation Plus I paid for isn't getting wasted.

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Playstation

Recover Account issue
Reported by GetHuman-jpwatkin
Apr 13th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 38639 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-jpwatkin started working on this issue
Apr 13th, 2019 7:28pm
GetHuman-jpwatkin indicated the issue is not fixed yet.
Apr 14th, 2019 12:10pm

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