I have an issue with a promo code i have. I purchased a controller with a fortnite ski...

GetHuman-cleowel's customer service issue with Playstation from March 2019

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The issue in GetHuman-cleowel's own words
Trying to redeem the Bonus Download Items ... I have an issue with a promo code i have. I purchased a controller with a fortnite skin, but it says wrong region. I was told it works anywhere. Please give my son the skin. D*****@***.com. I am a US Service Member in Qatar. Please help us.**I am just trying get this skin form fortnite.
It says that we are in the wrong region but I was told it works anywhere.
PLease allow my son to receive the skin.
I have been a loyal PS * member for a very long time.
I have tried calling and chat and cannot get through either way.
I have an issue with Playstation too
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Playstation

Fortnite Controller Bundle
Customer service issue
Reported by GetHuman-cleowel
Mar 12th, 2019 - 5 mons ago
I have an issue with Playstation too
Fixed
Seen by 5 customers so far
Similar issue to 34810 others
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-cleowel started working on this issue
Mar 12th 6:31pm
GetHuman-cleowel indicated the issue is not fixed yet.
Mar 12th 6:37pm