I was recently targeted online due to killing someone on a game and told they hacked my...

GetHuman2390985's customer service issue with Playstation from March 2019

9 views | 34077 similar | 0 following
Help with my Playstation issue
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GetHuman2390985's next move: talk to Playstation when they open.
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Before contacting them, items GetHuman2390985 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2390985's own words
I was recently targeted online due to killing someone on a game and told they hacked my account and had my credit card information. They also said they were going to use my account to sell on a so called "lizard squad" hacking page. He said the more trophies and unlockable content on games I had, the more my account would be worth. I reported this and it seemed like the only thing that was done was deleting the messages. Ive recently had unsuspecting transitions through my bank account used to purchase who knows what through black ops. Ive deleted my credit cards off of my account so nothing else would be used off my card but is there any way we could fix this? I would never spend that much money considering how low of cash I have this month. Is there any way I could somehow get this money back or be refunded? I contacted my bank because of this problem and was told that I had to contact playstation first. Thank you

GetHuman2390985 did not yet indicate what Playstation should do to make this right.

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Playstation

Customer service issue
Reported by GetHuman2390985
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 34077 others
0 customers following this

Timeline

GetHuman2390985 started working on this issue
Mar 6th, 2019 9:40pm

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