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Before contacting them, items GetHuman2231953 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2231953's own words
I was playing red dead online and out of no where I started getting emails about two step verification turned off and email and pass word changed. My heart started beping fast and when I tried to log in everything was incorrect it happened at **am so I couldn’t contact Sony right away and I’m waiting for phone call to open. I’m scared that they are going to delete everything who ever took my account.
GetHuman2231953 did not yet indicate what Playstation should do to make this right.
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