Hello. Apparently a game got ordered that wasn't supposed to be ordered through my sons...

GetHuman-lorirane's customer service issue with Playstation from February 2019

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The issue in GetHuman-lorirane's own words
Hello. Apparently a game got ordered that wasn't supposed to be ordered through my sons ps* account and he said it doesn't work correctly anyhow. It was a battlefield * game download. Under the user name : ncshaw***. I had him bring up the transaction info. The transaction number of ************. On *******. I would like to request a refund please for this transaction and get rid of the game. Thank you, Lori Shaw
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Playstation

Customer service issue
Reported by GetHuman-lorirane
Feb 16th, 2019 - 8 mons ago
I have an issue with Playstation too
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Seen by 3 customers so far
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-lorirane started working on this issue
Feb 16th 8:25pm