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Before contacting them, items GetHuman-itxchiv may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-itxchiv's own words
Friday **th February I was on my PS* somewhere about at *:**pm so I was about to go onto the game “apex legends” but I got logged out from PlayStation saying someone has logged in when I haven’t given anyone my PS* account. So I tried logging back in, and it would say to log in by email. My email to log in is *****@***.com*And I put in my password too.*But it said my email was wrong. That’s the email sign in I usually use to log into my account. *I checked with my uncle what happened so he sent me a link this this PlayStation help link. From yesterday I’m trying to recover my account but I’m not getting a single email back from Sony PlayStation.*If you would like my password to be given I can give it in a reply email from you. My father has spent more than £**.** on this account named ‘kiillerboyx’ and I wouldn’t like to restart again. So I would like my account to be retrieved. I have a brother too that plays on this PS*. He is a muscular dystrophy patient.*Me and him would always go on the PS* on weekends or holiday’s. *If you would like more information then you can kindly email me on @*****@***.com**Thank you,* Sardar Ammaad Khan
GetHuman-itxchiv did not yet indicate what Playstation should do to make this right.
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