Hello, I am making an inquiry on what could be the best network*system settings I could...

GetHuman-joeypurd's customer service issue with Playstation from February 2019

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The issue in GetHuman-joeypurd's own words
Hello, I am making an inquiry on what could be the best network*system settings I could change on my PS* - in order to improve apparent online latency fluctuation I am experiencing with online gaming. My internet connection to my PS* is via CATe Ethernet cable that is connected directly to my modem router hybrid - I never play on wireless. I am consistently getting roughly ** mbps download speeds and * for upload, but when I play any online game I own that offers a connection meter, (Fortnite, Overwatch and Call of Duty: Black Ops *) my ping is constantly changing from ** mbps to ** mbps throughout all in-game ping meters within these online applications. They almost always share the same patterns in fluctuation, and I definitely notice latency spikes while playing. My ping almost always changes within * seconds, and usually drastic in amount (ex: ** to ** then ** then ** then ** then ** then ** then ** and so on). I have tried changing the DNS settings to using different DNS servers such as Cloudflare and Google, but it has not helped. Though my ultimate goal is to achieve the lowest ping at a constant rate, what changes could I make to my PS* to possibly make a considerable improvent on my latency?
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Customer service issue
Reported by GetHuman-joeypurd
Feb 16th, 2019 - 8 mons ago
I have an issue with Playstation too
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Feb 16th 6:37am