Yes my ps* was disconnected while I was using it and it says” cannot start the ps* conn...

GetHuman2046959's customer service issue with Playstation from January 2019

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The issue in GetHuman2046959's own words
Yes my ps* was disconnected while I was using it and it says” cannot start the ps* connect the dualshock using the usb cable and the press the home button” so I do that and then it says “connect a usb device that contains an update file for reinstall action for version *.** or later” so I do that that I download the file on my computer onto a usb then it says “ the updated file cannot be used connect a usb device that contains update file for reinstallation for version *.**” what’s is going on here ??!?!!!!!
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Playstation

Customer service issue
Reported by GetHuman2046959
Jan 26th, 2019 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 27228 others
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Timeline
GetHuman2046959 started working on this issue
Jan 26th 11:50pm