I just bought my Ps* and I have it hooked up on a wifi signal NOT ethernet. I was told...
GetHuman1977507's customer service issue with Playstation from January 2019
Help with my Playstation issue
First: share to improve GetHuman1977507's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1977507's next move: talk to Playstation when they open.
Playstation's call center is closed now. We will send GetHuman1977507 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1977507 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1977507's own words
I just bought my Ps* and I have it hooked up on a wifi signal NOT ethernet. I was told by mg internet provider (ATT) that my internet is connects to the ps*, then drops connection and doesnt want to connect to playstation network. My cousin has a ps* on an ethernet cable his works fine. They told me I could possibly not have all the ports opened up that I need to? I have open ****-****, ****, ****, ***, ****, ****, ****, and **. Which others ones could I need so my wifi will hold a good signal and stop dropping and so i stay logged into psn
GetHuman1977507 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1977507 fixed the problem
We are waiting for GetHuman1977507 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.