I just bought my Ps* and I have it hooked up on a wifi signal NOT ethernet. I was told...

GetHuman1977507's customer service issue with Playstation from January 2019

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The issue in GetHuman1977507's own words
I just bought my Ps* and I have it hooked up on a wifi signal NOT ethernet. I was told by mg internet provider (ATT) that my internet is connects to the ps*, then drops connection and doesnt want to connect to playstation network. My cousin has a ps* on an ethernet cable his works fine. They told me I could possibly not have all the ports opened up that I need to? I have open ****-****, ****, ****, ***, ****, ****, ****, and **. Which others ones could I need so my wifi will hold a good signal and stop dropping and so i stay logged into psn
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Playstation

Customer service issue
Reported by GetHuman1977507
Jan 16th, 2019 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 6 customers so far
Similar issue to 24741 others
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Timeline
GetHuman1977507 started working on this issue
Jan 16th 6:17pm