I paid for my daughters fort nite for £**.** and it came up error. Then the payment wen...

GetHuman-summar's customer service issue with Playstation from January 2019

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The issue in GetHuman-summar's own words
I paid for my daughters fort nite for £**.** and it came up error. Then the payment went through three times tried to contact PlayStation but didn’t understand what I had to do as I have learning difficulties so I got in touch with PayPal who said they would get in touch with PlayStation. PayPal emailed me and said PlayStation did not respond to they email so they found in my favour and refund the two payments that went through in error but now PlayStation have band my daughter from playing in her PlayStation when it was not our fault and a fault with the system that allowed the error in the first place
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Playstation

Customer service issue
Reported by GetHuman-summar
Jan 15th, 2019 - 9 mons ago
I have an issue with Playstation too
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Seen by 4 customers so far
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Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-summar started working on this issue
Jan 15th 4:33pm
GetHuman-summar confirmed the issue is fixed. Hooray!
Jan 15th 4:43pm