My son set up the PS* originally. He is setup as our family manager because he lied abo...

GetHuman1967089's customer service issue with Playstation from January 2019

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Help with my Playstation issue
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Before contacting them, items GetHuman1967089 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1967089's own words
My son set up the PS* originally. He is setup as our family manager because he lied about his bday and created his account as an adult. I want to become the family manager on the account and regain control over our system. Is that possible? If not, will restoring the PS* to factory settings and starting fresh fix the issue. We’d set it up as a new family. My sons login is woykd still work but he’d be a guest?? I get confused when dealing with both the PS account and the user logins.
GetHuman1967089 did not yet indicate what Playstation should do to make this right.
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Can a Playstation Ban Be Lifted?How Do I Recover My Playstation Account?How Do I Cancel My Playstation Plus Subscription?How Do I Get a Refund from Playstation Store?How do I recover a hacked Playstation account?
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Customer service issue
Reported by GetHuman1967089
Jan 15th, 2019 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 5 customers so far
Similar issue to 24496 others
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GetHuman1967089 started working on this issue
Jan 15th 3:45am