I recently upgraded my hard drive and everything transferred over smoothly, or so I tho...

GetHuman-sousaale's customer service issue with Playstation from January 2019

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-sousaale's own words
I recently upgraded my hard drive and everything transferred over smoothly, or so I thought but two years ago battlefield * was a free game of the month and I downloaded it while it was free and a few days ago I was under the purchased tab of my Playstation and battlefield * was there but when I click on it to download it says I have to purchase it when I downloaded it during the free game of the month period. I was wondering if i could get this game back without having to buy it when I already had it prior to my hard drive change
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Playstation

Customer service issue
Reported by GetHuman-sousaale
Jan 15th, 2019 - a mon ago
I have an issue with Playstation too
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Seen by 1 customer so far
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GetHuman-sousaale started working on this issue
Jan 15th 2:12am