Someone else has my account activated and I cannot deactivate all ps* nor activate my own account

GetHuman1966512's customer service issue with Playstation from January 2019

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Help with my Playstation issue
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The issue in GetHuman1966512's own words
Trying to activate my account to primary but couldn’t. ... Hey. Sony I've been trying to activate my PS* because it's been deactivated and I can't activate my account. It's saying that another ps* is activated other than mine but I don't have another account activated. And I changed my email and password seeing if I could reset it but instead I found that another person tried logging into my account. I'm wondering if you can help me activate my account again.
This is frustrating because sometimes it won’t allow me to play since my account isn’t activated
If you can help me activate and make my PS* primary again
I have an issue with Playstation too
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Playstation

Ps*
Customer service issue
Reported by GetHuman1966512
Jan 15th, 2019 - 9 mons ago
I have an issue with Playstation too
Not resolved
Seen by 15 customers so far
Similar issue to 24482 others
0 customers following this
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Timeline
GetHuman1966512 started working on this issue
Jan 15th 1:26am