Bought a VR bundle and downloaded the games on one of our playstations (BeatSaber and B...

GetHuman-merelyju's customer service issue with Playstation from January 2019

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The issue in GetHuman-merelyju's own words
Bought a VR bundle and downloaded the games on one of our playstations (BeatSaber and Borderlands * VR) the first week of January. I DO have the codes available. I’m not sure which account my daughter downloaded them on BUT it isn’t showing on any of the other playstations that hers (or any of the other accounts) are signed into. Now the PlayStation that it was downloaded onto is broken and we have no access to any of those two games.
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Customer service issue
Reported by GetHuman-merelyju
Jan 14th, 2019 - a mon ago
I have an issue with Playstation too
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Seen by 1 customer so far
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GetHuman-merelyju started working on this issue
Jan 14th 9:29pm