Hello my account is hacked and I sent you an email asking to change the account passwor...

GetHuman-yousseff's customer service issue with Playstation from January 2019

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Before contacting them, items GetHuman-yousseff may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-yousseff's own words
Hello my account is hacked and I sent you an email asking to change the account password you asked for information and I sent it one of your team named Matthew told me that part of the info didn’t matches the records giving me a number to call , I called and I discovered it’s only working in the UAE so I couldn’t get in touch with anyone, I have all the information you need but it seems that no one wants to support me against the hacker
GetHuman-yousseff did not yet indicate what Playstation should do to make this right.
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Playstation

Customer service issue
Reported by GetHuman-yousseff
Jan 9th, 2019 - a mon ago
I have an issue with Playstation too
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Seen by 7 customers so far
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Timeline
GetHuman-yousseff started working on this issue
Jan 9th 2:00pm