Before contacting them, items GetHuman1908741 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1908741's own words
I purchased a PS* for my adult son who does not have internet. I was told that was no problem it wasn’t needed. Now, every time he tries to play a movie or game he needs to download or something. I am NOT a techie person so I do not understand. He has used all of his hotspot usage from sprint and it kicked him off after twenty some hours. I am so disappointed. I have no idea how much my sprint bill will be since he erstarted it again and it says ** hrs to download. I am states away from him otherwise I would handle this differently. How can you help me?
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