I purchased a PS* for my adult son who does not have internet. I was told that was no p...

GetHuman1908741's customer service issue with Playstation from January 2019

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Help with my Playstation issue
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The issue in GetHuman1908741's own words
I purchased a PS* for my adult son who does not have internet. I was told that was no problem it wasn’t needed. Now, every time he tries to play a movie or game he needs to download or something. I am NOT a techie person so I do not understand. He has used all of his hotspot usage from sprint and it kicked him off after twenty some hours. I am so disappointed. I have no idea how much my sprint bill will be since he erstarted it again and it says ** hrs to download. I am states away from him otherwise I would handle this differently. How can you help me?
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I have an issue with Playstation too
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Playstation

Customer service issue
Reported by GetHuman1908741
Jan 6th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 22567 others
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Timeline
GetHuman1908741 started working on this issue
Jan 6th 3:04pm