I purchased a PS* for my adult son who does not have internet. I was told that was no p...

GetHuman1908741's customer service issue with Playstation from January 2019

22567 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman1908741's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1908741's next move: call Playstation.
The best way to get your problem resolved is to tap the button below to start calling Playstation. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1908741 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman1908741's own words
I purchased a PS* for my adult son who does not have internet. I was told that was no problem it wasn’t needed. Now, every time he tries to play a movie or game he needs to download or something. I am NOT a techie person so I do not understand. He has used all of his hotspot usage from sprint and it kicked him off after twenty some hours. I am so disappointed. I have no idea how much my sprint bill will be since he erstarted it again and it says ** hrs to download. I am states away from him otherwise I would handle this differently. How can you help me?
GetHuman1908741 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman1908741 fixed the problem
We are waiting for GetHuman1908741 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid
Follow this issue
See how GetHuman1908741 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1908741
Jan 6th, 2019 - a mon ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 22567 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1908741 started working on this issue
Jan 6th 3:04pm