my account was banned and i have no clue why. i woke up today and all i know is i get a...

GetHuman1904189's customer service issue with Playstation from January 2019

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The issue in GetHuman1904189's own words
my account was banned and i have no clue why. i woke up today and all i know is i get a message saying i broke TOS (WS-*****-*). i am a very responsible player and have not done anything out of the ordinary from what i normally do, the only games i play is fortnite and spider-man. so i’m curious what i possibly could’ve done to get banned. please help. this has happened before and gotten fixed fairly quickly. but it’s been about * hours and i’m still banned.
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Playstation

Customer service issue
Reported by GetHuman1904189
Jan 5th, 2019 - 3 mons ago
I have an issue with Playstation too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1904189 started working on this issue
Jan 5th 5:49pm